Please open all boxes immediately when you pick them up at the Post Office and inspect your chicks.
If a loss occurs during shipment or shortly thereafter, our policy requires that we are notified within 24 hours of arrival.
We offer a 100% Live Arrival Guarantee on all poultry from The Chick Hatchery. We guarantee that when your shipment arrives you will receive a full count of live, healthy poultry that you ordered and paid for. Poultry are shipped USPS Priority Mail on the day of hatch. We put a lot of care in making sure that your order is filled correctly and that it is prepared for shipment according to the weather. Poultry Breeds and sexes will be mixed to ensure that your chicks arrive to you in optimum condition. Generally, we try to add extra chicks when available to help fulfill this guarantee so be sure to count your live chicks when they arrive. We do NOT guarantee that every order will receive extra chicks, especially if your order is just for a few chicks or we have a less than expected hatch rate. However, if losses should occur in shipment and you do receive less live chicks than you ordered and paid for, we will make an adjustment either by replacing poultry if you have a TOTAL LOSS or by refund at the discretion of the hatchery. Please open chick boxes immediately and inspect poultry. If you do not have a full count of live chicks that you paid for, please email us so we can make an adjustment. This guarantee is only for the safe and live delivery of your poultry. Any loss must be reported to the hatchery within 24 hours of receipt for any adjustment to be made.
We will offer a refund for properly cared for poultry that deceased within 24 hours of the time of arrival to your post office. While we appreciate notification of losses as they happen, we ask that you report your total losses one time, at the end of the 24-hour period using our Chick Loss Report.
Please provide a Total Count of all birds received, a Live Count and a Loss Count. Pictures of dead chicks are REQUIRED.
Please fill out our Hatchery Loss Reporting Form.
Reimbursements are limited to the cost of the birds ONLY and will NOT include cost of Vaccination Services or Shipping Charges as these are considered Services, not products.