Frequently Asked Questions
For immediate assistance send your questions or comments to [email protected]
Payment & Shipping Questions
We ONLY ship through the US Postal Service. Other carriers do NOT handle baby chick shipments. Newly hatched chicks have their three day supply of yolk still in their system to sustain them during shipping. Shipping is usually a 2-3 day delivery. We also pack each order different depending on the time of year and the current travel conditions. We can pack different types of fowl together safely. We also add Gro-Gel to our shipments to give the chicks so extra nourishment along the trip. If the weather is cold we may add a heat pack to your box to help keep your chicks warm. Not all shipments will require a heat pack. Cornish Cross Broilers do not require a heat pack because they tend to be warmer chicks.
Orders are processed in the order received. When ordering through the website you will receive an immediate e-mail response notifying you that your order has been received. The email will tell you that your order is on hold until we have fnished processing it. You will receive a second e-mail in 1-3 business days that includes your confirmed ship date or estimated date of arrival. If the e-mail address you listed on your order is correct and you have not heard from us in 7 days, check that your Spam/Junk folder has not blocked our e-mail.
Availability is updated weekly and does not represent a guaranteed ship date. Keep in mind when ordering multiple breeds, some breeds may sell out faster than others. We need to find a common available hatch date for all breeds selected which may cause a desired ship date to be different from what you have selected.
We do Charge Shipping for Alternate Meat Birds, Chickens, Bantams, Chukar, Ducks, Geese, Guinea Keets, Pheasants, Started Pullets, & Turkeys. Cornish Cross Meat Birds, Quick Chicks and Hatching Eggs Ship for Free.
Tracking Information is provided by the USPS. The Chick Hatchery is not responsible for the content, accuracy or availability of Tracking Information.