How are my chicks delivered?
Chicks are shipped by USPS Priority Mail the same day that they hatch. When they arrive to you, your chicks will be 24-72 hours old. Day old chicks ship Monday thru Wednesday ONLY! Baby chicks ingest the yolk before they hatch. This is enough nourishment for chicks during shipment but we add Gro Gel to the box to keep them happy until they arrive at their destination!
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your “Chicks Have Shipped” email, this means that your birds have been shipped. It should take 1-2 business days to get to your Post Office after they have left our facility. Some Order may take 3 days but this is usually to Rural areas.
Will the Post Office deliver the chicks to my home?
Check with your Local Post Office but usually they will call you when they receive your Chicks. You are responsible for picking up your Chicks. The Post Office will call the number you have provided to us.
What if I cannot request the ship date that I want?
This may occur because we have sold out of a particular breed of chicks for that day, specify an alternate date that works for you in the customer notes section of the order form, and keep in mind when choosing multiple breeds, we need to find a common hatch date for all breeds to ship together.
Ship Dates: Please specify a desired delivery dates on the order form. After receiving the order, we will contact you by email with a ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. 2% of Orders may take 3 days to get to you. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch date, we will notify you and you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays and Tuesdays. We fill orders on a first come, first served basis. It is important to place your pre-paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 1-4 weeks. Please let us know if you are willing to accept any substitutions to have an earlier ship date.
Please be sure to open all boxes at the post office and examine chicks at time of pick up!
If a loss occurs during shipment or shortly there after, our policy requires that we are notified within 24 hours of arrival. Please sent us an email at firstname.lastname@example.org.
Re-shipments are subject to availability and minimum shipping requirements. We will only send replacement chicks once.
Reimbursements are limited to the cost of the birds and will NOT include shipping charges if shipping charges apply to your order.
What happens if I have chicks that are dead upon arrival? Can I get a Refund or Replacement Chicks?
We will Refund and/or ship replacement chicks to compensate the loss of any chicks if you report the death loss within 24 hours of arrival. If the death loss is less than 15, we only offer a Refund because we do not ship less than 15 Chicks. If your loss is more than 15, we can offer a Refund OR Replacements at your discretion. As our customer, your satisfaction is our number one priority. We want to ensure you have the best experience possible. If you have a loss, we require a photo of the chicks that did not survive.
*** NO RETURNS OF ANY LIVE POULTRY/FOWL! ***
*It is YOUR RESPONSIBILITY to pick up your chicks from the Post Office!*
*There will NOT be a refund issued if you fail to pick up your chicks!*