We guarantee 100% Live Arrival and full count on every order!
We offer a 100% Sexing Guarantee!
No, this does not mean we guarantee you will receive all pullets on an order. Our Sexing is usually 90% True to sex. Every once in a while we end up having sexing errors. Sexing errors must be reported within 90 days after receipt of shipment. This mean that we will refund you for the cost of the pullet chicks that you ordered and did not receive. If you would rather have a new shipment of chicks sent you instead of a refund, we will replace your chicks with new ones. We will only refund or ship you new birds once. Not all chicks are hatch all year long so some breeds may not be available when sexing errors are confirmed. We can not ship less than 15 chicks so this may not be an option for you. Inevitably, you will end up with some male chicks at some point in you poultry raising career. We recommend selling or donating them locally if possible. We will replace free of charge, or will refund the chick purchase price of any shipment or part thereof which is missing or not in good condition or were dead on arrival.
All of The Chick Hatchery & Supplies chicks are U.S. PULLORUM TYPHOID CLEAN and are produced under the National Poultry Improvement Plan to improve the industry. You can always depend on high quality, healthy chicks from us!
*** Please be sure to open all boxes at the post office and examine chicks at time of pick up!
We do not recommend opening your box of chicks in front of children until you have inspected it first to make sure there are NO dead chicks. This is a very important step so that children do not have to see a dead chick.
If a loss occurs during shipment, our policy requires that we must be notified on the day of arrival.
We can be contacted by email @ Thechickhatchery@yahoo.com or by phone at: 989-272-3461
Re-shipments are subject to availability and minimum shipping requirements. We will only reship replacement chicks once.
Reimbursements are limited to the cost of the birds and will NOT include shipping charges.
Quality Guarantee: We guarantee products to be of the breed standard, variety, grade and quality as represented.
Pickup: We do not offer local pickups. We use a nationwide network of breeders and hatcheries to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.
Ship Dates: Please specify a desired delivery dates on the order form. After receiving the order, we will contact you by email with a ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays and Wednesdays. We fill orders on a first come, first served basis. It is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 1-6 weeks. Please let us know if you are willing to accept any substitutions to have a quicker ship date.
Product Accuracy: We reserve the right to substitute similar breeds in the event there is no common hatch date and you will be notified of the changes that were made. If a breed does not hatch as scheduled, we may substitute a similar breed, mail a partial shipment, or reschedule your order at our discretion.
Cancellations: According to our policy, all cancellations are subject to a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within 2 weeks of the scheduled shipping date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. Sometimes it is necessary for The Chick Hatchery to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund.