Hatchery Policies


The Chick Hatchery Policies

Privacy Statement

It is our policy that for each visitor to our Web page, our Web server automatically recognizes information regarding the domain or e-mail address.  We collect the e-mail address of those who communicate with us via e-mail.  It is important for us to gather user specific information on what pages consumers access or visit and information volunteered by the consumer.   Things like survey information and/or site registrations.

The information we collect is used for internal review and is then discarded.  It is used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumers.  It is used by us to contact consumers for marketing purposes.  We do not sell your information.

If you do not want to receive e-mail from us in the future, please let us know.   You can do this by sending us an e-mail, calling or writing.   Just tell us that you do not want to receive e-mails from our company.

 By using our site, you consent to our privacy and hatchery policies!

 

Terms of Use Statement

You understand and agree that the owner of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages.  These including but not limited to, damages for loss of profits, data or other intangible losses.  Even if the owners of this site have been advised of the possibility of such damages, resulting from the use or the inability to use the product(s), service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Hatchery Guarantee

We guarantee 100% live arrival and full count on every order!  

We offer a 100% Sexing Guarantee!

No, this does not mean we guarantee you will receive all pullets on an order.  Our Sexing is usually 90% True to sex.  Every once in a while we end up having sexing errors.  Sexing errors must be reported within 60 days after receipt of shipment.   This mean that we will refund you for the difference in cost of the pullet chicks that you ordered and did not receive.  If you would rather have a new shipment of chicks sent you instead of a refund, we will replace your chicks with new ones if the minimum order requirement is met.   We will only refund or ship you new birds once.   Not all chicks are hatch all year long so some breeds may not be available when sexing errors are confirmed.   We can not ship less than 15 chicks so this may not be an option for you.  We will replace free of charge, or will refund the purchase price of any shipment or part thereof which is missing or not in good condition or were dead on arrival.

All of The Chick Hatchery & Supplies chicks are U.S. PULLORUM TYPHOID CLEAN and are produced under the National Poultry Improvement Plan to improve the industry.    You can always depend on Superior Quality, Healthy chicks from us!

Shipping Information

How are my chicks delivered?
The chicks are shipped by USPS Priority Mail the same day that they hatch.  When they arrive to you they are 24-72 hours old.  Day old chicks ship out Monday, Tuesday, or Wednesday ONLY! Baby chicks ingest the yolk before they hatch.  This is enough to feed the chicks and keep them happy until they arrive at their destination!  Our chicks boxes are designed to help keep chicks safe and warm while they are on their way to you.
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your “Chicks Have Shipped” email, this means that your birds have in fact been shipped.  Your package could take 1-3 business days to get to your post office after they have left the hatchery.  Most Orders are delivered in 1-2 days.
Will the post office deliver the chicks to my home?
Your Local Post Office will call the phone number you have provided to us when entering your order online or called in.  You are responsible for arranging pick up of your package from them.
Each Postal Office may do things a little differently so we recommend that you contact your local office and make them aware that you are expecting live baby chicks.  You should clarify with them whether you would like them to hold them for you to pick up or if they will attempt to try to deliver them to your shipping address.
What if I cannot request the ship date that I want?
This occurs because we have sold out of those chicks for that day, pick another date that works for you, and keep in mind the shipping may take 1-3 business days to get to your post office.
If ordering multiple Breeds, we need to find a common available hatch date for all breeds selected which may cause a desired ship date to be different from what you have selected.
Ship Dates: Please specify a couple desired delivery dates on the order form.  After receiving the order, we will contact you by email with a ship date.  Expect your order to arrive at your local post office in one to three days from the shipping date.  Be aware that 98% of orders arrive within two days.  We do our best to meet the scheduled shipment date.  If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit.  We ship chicks on Mondays, Tuesdays, & Wednesdays.  We fill orders on a first come, first served basis.  It is important to place your paid order as soon as possible to get the best chance at earlier ship dates.  Typically, orders are scheduled anywhere from 1-4 weeks out.  Please let us know if you are willing to accept any breed substitutions to have a sooner ship date.
***JUST A NOTE ABOUT USPS TRACKING***
The USPS does NOT scan the package at every location along the way which may cause some concern that your package will not show up as scheduled, but rest assured, it will be delivered within 72 hours at the max from when your shipment leaves the hatchery.

Please be sure to open all boxes at the Post Office and examine chicks at time of pick up!

If a loss occurs during shipment, or shortly there after, our policy requires that we must be notified within 24 hours of receiving your chicks.  A live count is required at this time and we require you provide proof of any loss by submitting a photo to us.

You can email us at thechickhatchery@yahoo.com or by phone/text @ (517) 285-6558.

Re-shipments are subject to availability and minimum shipping requirements.  We will only reship replacement chicks once.  Reimbursements are limited to the cost of the birds and will NOT include shipping charges.  You have the choice of a Refund or to have Replacement Chicks sent to you.

Quality Guarantee: We guarantee products to be of the breed standard, variety, grade and quality as represented.

Pickup: Unfortunately, We do not have a Storefront and offer Local Pick Ups at our discrection .  We use a nationwide network of private breeders and hatcheries to offer a wide selection of poultry.  We would be happy to arrange a shipment directly to your local post office.

Product Accuracy: We reserve the right to substitute similar breeds in the event there is no common hatch date and you will be notified of the changes that were made.  If a breed does not hatch as scheduled, we may substitute a similar breed, mail a partial shipment, or reschedule your order at our discretion.

Cancellations: According to our policy, cancellations will be charged a $10 fee.  For orders over $100, a 10% fee will be applied.

No cancellations within 2 weeks of the scheduled shipping date.  If you decide to cancel your order, please call or email us with your order number and the reason for cancellation.

Sometimes it is necessary for The Chick Hatchery to cancel an order, and we reserve the right to do so.  If we cancel your order, you will be issued a full refund.

RETURN POLICY

*** NO RETURNS OF ANY LIVE POULTRY/FOWL! ***

*It is YOUR RESPONSIBILITY to pick up your chicks from the Post Office!*

*There will NOT be a refund issued if you fail to pick up your chicks!*

**BIOSECURITY MEASURES**

No Tours of the Hatchery or Breeding Stock are Available!

We are sorry but due to Biosecurity Measures set forth by the National Poultry Improvement Program (NPIP)  and the Animal Plant & Health Inspection Service (APHIS), we are unable to allow general public and non-employees on our farms or in our hatcheries.