Hatchery Policies


The Chick Hatchery Policies

Privacy Statement

It is our policy that for each visitor to our Web page, our Web server automatically recognizes information regarding the domain or e-mail address.  We collect the e-mail address of those who communicate with us via e-mail.  It is important for us to gather user specific information on what pages consumers access or visit and information volunteered by the consumer.   Things like survey information and/or site registrations.

The information we collect is used for internal review and is then discarded.  It is used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumers.  It is used by us to contact consumers for marketing purposes.  We do not sell your information.

If you do not want to receive e-mail from us in the future, please let us know.   You can do this by sending us an e-mail, calling or writing.   Just tell us that you do not want to receive e-mails from our company.

 By using our site, you consent to our privacy and hatchery policies!

 

Terms of Use Statement

You understand and agree that the owner of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages.  These including but not limited to, damages for loss of profits, data or other intangible losses.  Even if the owners of this site have been advised of the possibility of such damages, resulting from the use or the inability to use the product(s), service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Hatchery Guarantee

We guarantee 100% live arrival and full count on every order!  

We offer a 100% Sexing Guarantee!

No, this does not mean we guarantee you will receive all pullets on an order.  Our Sexing is usually 90% True to sex.  Every once in a while we end up having sexing errors.  Sexing errors must be reported within 60 days after receipt of shipment.   This mean that we will refund you for the cost of the pullet chicks that you ordered and did not receive.  If you would rather have a new shipment of chicks sent you instead of a refund, we will replace your chicks with new ones.   We will only refund or ship you new birds once.   Not all chicks are hatch all year long so some breeds may not be available when sexing errors are confirmed.   We can not ship less than 15 chicks so this may not be an option for you.  We will replace free of charge, or will refund the chick purchase price of any shipment or part thereof which is missing or not in good condition or were dead on arrival.

All of The Chick Hatchery & Supplies chicks are U.S. PULLORUM TYPHOID CLEAN and are produced under the National Poultry Improvement Plan to improve the industry.    You can always depend on Superior Quality, Healthy chicks from us!

Shipping Information

 How are my chicks delivered?
The chicks are shipped by USPS Priority Mail the same day that they hatch.  When they arrive to you they are 24-72 hours old.  Day old chicks ship out Monday thru Wednesday ONLY!.  Baby chicks ingest the yolk before they hatch.  This is enough to feed the chicks and keep them happy until they arrive at their destination!  Our chicks boxes are designed to help keep chicks safe and warm while they are on their way to you.
How long will it take for my chicks to arrive at the post office after they have been shipped?
After you have received your Order Shipped email, this means that your birds have in fact shipped.  It should take 1-2 business days to get to your post office after they have left the hatchery.
Will the post office deliver the chicks to my home?
Your  Local Post Office will call you when your chicks arrive and you are responsible for picking them up from there.  The post office will call the number you gave us upon entering your order online or called in.
Each Postal Office may do things a little differently so we recommend that you contact your local office and make them aware that you are expecting live baby chicks.  You should ask them if they will try to deliver them or ask them to hold them for you to pick up.
What if I cannot request the ship date that I want?
This occurs because we have sold out of those chicks for that day, pick another date that works for you, and keep in mind the shipping may take 1-2 business days to get to your post office.
Ship Dates: Please specify a couple desired delivery dates on the order form.  After receiving the order, we will contact you by email with a ship date.  Expect your order to arrive at your local post office in one to three days from the shipping date.  Be aware that 98% of orders arrive within two days.  We do our best to meet the scheduled shipment date.  If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit.  We ship chicks on Mondays and Wednesdays.  We fill orders on a first come, first served basis.  It is important to place your paid order  as soon as possible to get the best chance at earlier ship dates.  Typically, an order can take anywhere from 1-4 weeks.  Please let us know if you are willing to accept any substitutions to have a quicker ship date.

Please be sure to open all boxes at the Post Office and examine chicks at time of pick up!

If a loss occurs during shipment, or shortly there after, our policy requires that we must be notified within 48 hours of receiving your chicks.   A live count is required at this time since there may have been extra chicks included with your order.  We may request that you provide proof of a loss by submitting a photo to us.

You can email us at thechickhatchery@yahoo.com or by phone @ (517) 285-6558.

Re-shipments are subject to availability and minimum shipping requirements.  We will only reship replacement chicks once.  Reimbursements are limited to the cost of the birds and will NOT include shipping charges.

Quality Guarantee: We guarantee products to be of the breed standard, variety, grade and quality as represented.

Pickup: Unfortunately, We do not have a Storefront and do not offer Local Pick Up .  We use a nationwide network of private breeders and hatcheries to offer a wide selection of poultry.  We would be happy to arrange a shipment directly to your local post office.

Product Accuracy: We reserve the right to substitute similar breeds in the event there is no common hatch date and you will be notified of the changes that were made.  If a breed does not hatch as scheduled, we may substitute a similar breed, mail a partial shipment, or reschedule your order at our discretion.

Cancellations: According to our policy, all cancellations are subject to a $10 fee.  For orders over $100, a 10% fee will be applied.

No cancellations within 1 week of the scheduled shipping date.  If you decide to cancel your order, please call or email us with your order number and the reason for cancellation.

Sometimes it is necessary for The Chick Hatchery to cancel an order, and we reserve the right to do so.  If we cancel your order, you will be issued a full refund.

RETURN POLICY

*** NO RETURNS OF ANY LIVE POULTRY/FOWL! ***

*It is YOUR RESPONSIBILITY to pick up your chicks from the Post Office!*

*There will NOT be a refund issued if you fail to pick up your chicks!*

**BIOSECURITY MEASURES**

No Tours of the Hatchery or Breeding Stock are Available!

We are sorry but due to Biosecurity Measures set forth by the National Poultry Improvement Program (NPIP)  and the Animal Plant & Health Inspection Service (APHIS), we are unable to allow general public and non-employees on our farms or in our hatcheries.